Shipping & Return Policy
Shipping & Return Policy
Currently we only offer shipping by Aramex, but we may dispatch your order with another carrier with same features without prior note, shipping costs depend of the quantities, natural of the products you purchased and the destination, the cost will be calculated automatically on our webstore at checkout and it may change between time to time.
We usually ship the order within 2-7business day depend on the quantities and nature of the products you purchased, some items need to be produced specially for you, so it may take about 1 weeks to prepare your order.
Our webstore will update you by email with the status of your order and will send to you the shipment tracking number as soon as we dispatch your order, and then will change the status of the order to [Completed].
It is your responsibility to track the order with the carrier company without involve us on this.
International customer outside of Saudi Arabia
International orders are subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to. You will be responsible for all taxes and duties applied to your package; this fee is not included in your shipping fee.
If you refuse a shipment from Mozffar Iterge, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Mozffar Iterge. This amount will be deducted from your merchandise store credit. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be issued a refund.
Shipping fees are non-refundable If your package is returned to us due to an undeliverable address, we will issue a refund for the items only. A reshipping fee will be applied if you request a reshipment.
Purchases made in our webstore can be returned with an original invoice within 3 days of purchase, the returned item(s) must be unused, unopened, and in its original condition as most of our products are sensitive and related to the health and Human safety, so NONE of used items are returnable, we advise you to ask for a paid sample before purchase the actual item “Samples are subject to availability”.
Processing time for returns is usually within 5 business days from the time the return package is received. We will refund the purchase price for the item(s) plus any national VAT paid in the original form of payment. The original shipping and handling charges, if any, will not be refunded, return shipping fees are at the customer's expense and are not refundable. An email will be sent to confirm receipt and processing of your return request. If you wish to return an item, please contact us to get the instruction